Fulfillment Process
We know how to handle it best, starting from the leads analysis till we make sure that your customers are satisfied, our well-trained employees will contact your customers depending on an approach that is specifically tailored just for them, closing the sale, overcoming objections, handling our shipping vendors & finally initiating an after sale process to ensure customer satisfaction and loyalty.
Outbound TeleSales
Our Team will do what it takes to reach your customers, probing with them to find/create the need, highlighting your product’s benefits & overcome your customers objections using the most advanced sales techniques to always be closing the sale and reducing the charge backs that may arise in the future.
After all, Selling starts after you hear the word “NO!”
Retention
This role is a key member to Implementoo Service with a focus on overall customer satisfaction and retention. Our customers are the most valuable asset and our goal is to keep them satisfied and loyal to your brand.
Backoffice
In delivering any service, back-office processing amounts for a large percentage of the workload, requiring skilled resources, efficient systems and benchmarked delivery frameworks, which tend to tie-up client resources.
Click to chat
Chat Support is a growth channel that is important. We consider it practically a minimum requirement for businesses that want to offer the best customer experience. It is often more convenient than voice support and quicker than email.
We enable Chat Support functionality to operate efficiently by programming AI to respond to common questions. We can manage multiple, concurrent conversations. On average.
Email ticketing
Email Support is one of the most frequently utilized and is considered a mission-critical service offering. Many view it as more convenient than phone support, although not as timely. One of the major benefits of Email Support is the ongoing thread of communication, so the same teammate is not required to answer multiple email communications. This provides optimal agency efficiency.
Training
We handle the learning and professional development of the organization’s workforce. Also, equip staff with the knowledge, practical skills and motivation to carry out work-related tasks.
Quality Assurance
To ensure that customer-service representatives are interacting with clients in ways that serve a business's best interests, quality-assurance analysts often monitor phone calls to measure performance and help implement the business's strategic objectives. Functions & Tasks of a QA Team in the Call Center.
